Refund and Cancellation Policy
Last Updated: February 5, 2026
1. Introduction
This Refund & Cancellation Policy outlines the terms and conditions for refunds and cancellations for services provided by Future Endeavours (“we”, “us”, “our”). By purchasing our services, you acknowledge and agree to the terms set forth in this policy.
2. Definition — Work Commencement
For the purpose of this policy, work is considered commenced when we begin any project activity including (but not limited to): onboarding, discovery/strategy discussion, requesting or receiving account access, workflow/flow planning, chatbot/automation configuration, integration setup (e.g., CRM/Google Sheets), implementation, testing, or any development/consulting time logged.
3. Eligibility for Refunds
We strive for customer satisfaction; however, due to the nature of digital automation and consulting services, our refund criteria are as follows:
A) Before Work Commences (Pre-Commencement)
A full refund is available if a cancellation request is made within 7 days of purchase, provided that work has not commenced (as defined in Section 2).
B) After Work Commences (Post-Commencement)
Once work has commenced, the service becomes non-refundable because it involves time, resources, and customized delivery.
4. Non-Refundable Services
The following services are generally non-refundable once work has commenced:
Custom Chatbot Development
Workflow Automation Setup
Consulting and Strategy Sessions
Any personalized digital assets, scripts, integrations, or configurations
5. Cancellation Policy (One-Time Services)
You may request to cancel a service at any time.
If you cancel before work commences, you will receive a refund subject to Section 3(A).
If you cancel after work has commenced, the service is non-refundable.
6. Refund Request Process
To request a refund or cancellation, please email us with:
Full name
Email used at checkout
Date of purchase
Service purchased (and order/invoice reference, if available)
Reason for the request
7. Refund Processing Time
If a refund is approved:
It will be issued back to the original payment method used during purchase (processed securely via Stripe).
Refunds typically take 5 to 10 business days to appear, depending on your bank or card issuer.
8. Payment Security
All transactions are processed through Stripe, a PCI-compliant third-party payment processor. Future Endeavours does not store your credit card details. Payment sessions are encrypted via SSL technology.
9. Policy Updates
We reserve the right to modify this Refund & Cancellation Policy at any time. Changes are effective immediately upon posting on our website.
10. Contact Information
For questions, refund requests, or cancellations, please contact us first so we can resolve your concern quickly.
Business Name: Future Endeavours
Physical Address: Suite 713, 124 City Road, London, EC1V 2NX, United Kingdom
Email: ali.futureendeavours@gmail.com
Website: https://www.futureendeavours.co.uk/